What I do
Product Design
Crafting intuitive digital products aligned with user needs and business goals.
UX Research & Testing
Using research, testing, and audits to optimize user experiences and validate design decisions.
Service Design
Designing end-to-end services by aligning processes, people, and technology for seamless, user-centric experiences.
Prototyping & Interaction Design
Bringing ideas to life with interactive prototypes that engage users through thoughtful interaction design.
Design Systems
Building scalable and consistent design systems that ensure flexibility and uniformity across platforms.
Immersive 3D & AR Experiences
Designing immersive digital experiences with 3D and AR technologies to captivate and engage users.
Who I've worked with
Recent Projects
How I've made an impact
🚀 Launched 10+ products with measurable business results.
👨🏻💻 Created a service blueprint, to reimagine employee hiring in financial services.
📈 Contributed to a 46% revenue increase via personalized A/B testing.
🎯 Boosted conversions by 31% for Dyson’s Trade-In service.
🛠️ Built a multi-brand design system with 30+ components and 360+ variants.
📞 Reduced customer service calls by 35% with a self-service redesign.
How I’ve Helped My Clients
Richard joined our team as a Product Designer on a short-term contract to help launch our design system, and his impact was immediate. He integrated seamlessly into multiple teams, balancing his responsibilities well across both the design system team and a project team developing a greenfield web app. His ability to facilitate key discussions and contribute meaningfully to both efforts was invaluable thanks to his deep expertise in design, strategy, and process.
Ian Miliken
Principle Product Designer & Engineer at Alchemy
I’ve recently had the pleasure of working alongside Richard, and his ability to conduct thorough research and extract meaningful insights is truly impressive. He has a keen eye for analysis, quickly identifying trends, pain points, and opportunities that drive informed decision-making.
Dan Wilson
Product Owner at Skipton Building Society
Richard played a crucial role in transforming the Daily Work Return process at RTS Solutions. His research-led approach ensured that RTS Mobile was designed with the needs of machine operators at its core. By overcoming access challenges and gathering direct user insights, he helped shape a digital solution that significantly reduces manual errors and saves time on-site. The project has modernised an outdated system, and Richard’s leadership in UX design was instrumental in making this happen.
Michael Jessey
Product and Development Manager at RTS Solutions
Richard was a service designer as part of a consulting team for a notable engagement with a financial service client. He played a key role in qualitative & quantitative research, workshop facilitation and service blueprinting. We had positive feedback from the client endorsing both his professionalism and the quality of the work delivered. Richard is someone we would love to work with again and are happy to recommend.
Sat Mann
Director at ByDiffusion
Richard was instrumental in delivering customer focused enhancements across our Web BOM tool and Help Centre during their first redesign in 2022 /while part of the eCommerce Agile transformation programme in 2022
Amalia Tileaga
Product Manager at Premier Farnell
